Returns & Exchanges
Due to the perishable nature of our artisanal gelato and cakes, we are unable to accept returns for change of mind. If your order is damaged or incorrect, please contact us within 24 hours of receipt to arrange a replacement or refund.
Contact Support
Email our customer service team with your order number and photos of any damaged or incorrect items immediately upon delivery.
Assessment
Our team will review your claim to ensure it meets our quality guarantee standards and verify the condition of the products.
Resolution Approval
Once approved, we will offer you the choice of a full refund to your original payment method or a replacement delivery at no extra cost.
Processing
Refunds are processed within 3-5 business days, while replacement orders are prioritized for the next available delivery window in your area.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing